All our cakes and sweets are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Studio Happy Story will not accept liability for any complaints made after this time.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Phone and online orders canceled 7 days or more before the delivery/collection date will receive a full refund on the order total; those canceled within 3-6 days of delivery/collection will be entitled to a 50% refund; those canceled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at SHS’s discretion).
Customers who have booked and received an invoice from Studio Happy Story are entitled to a full refund on the order total for cancellations made 28 days or more in advance of the order date and a 50% refund for orders canceled within 7-27 days of the order date. Orders canceled within 7 days of delivery/collection will not be entitled to a refund (although refunds and credit notes may still be given at SHS’s discretion).
Questions about the Terms of Service should be sent to us at