Due to the nature of your product, we do not ship. You can pick up/collect your order or have it delivered by hand. All one-tier cakes are great for studio pickup. If arranging your own courier/in-person pickup we would advise always booking a van or car, rather than a motorbike. Instructions on how you can best transport your cake are available on http://www.studiohappystory.com/howtos. Once cakes have left our bakery we can not be held liable for any damage that occurs in transit. Any issues should be handled directly with the courier company/person you have chosen to use.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Studio Happy Story or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order we will do our very best to leave it in a safe place (with a neighbor, receptionist, caretaker, etc.) but we cannot keep hold of the order for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Studio Happy Story cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for. All our drivers are instructed in the correct handling of the order and will always pass this information on to any postroom workers but once the order is signed for we cannot accept liability for the subsequent handling of your cakes/sweets.
Questions can be directed to firstname.lastname@example.org